Dell's sales force is expanding and due to this the company is ramping up its weak customer service department.
In the past few years Dell has had horrific claims of the worst customer service out of all computer companies known. Most of the time it seems to be attributed to farming out the csr work to India and thus not having good communication skills.
The second part of the poor customer service seems to be from the lack of integrity within the company. Many times orders have been lost and repair service seems to be lacking compassion and understanding for the clients. It would seem that the computer repair person is more inclined to get in and get out.
Look in your area for outside sales positions opening up with Dell.
Monday, October 16, 2006
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